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Cháy Túi

Support

Túi is here to help. Check the FAQ or send a request; we usually reply within 1–2 working days.

Frequently asked questions

How do I restore Pro/Max on a new phone?
Sign in with the same Apple ID, open Cháy Túi → Settings → Plan → Restore purchases. Data syncs back if you had signed in to sync (all plans).
How do I cancel my subscription?
iPhone Settings → [your name] → Subscriptions → Cháy Túi → Cancel. You keep access until the paid period ends.
The AI misread my bill. What now?
Edit it on the confirm screen before saving. If a kind of bill is often misread, describe it to Túi through the form below (please do not attach photos with sensitive details).
Not getting reminders or alerts?
Spending reminders, recurring, instalment and debt due dates, budget and price alerts, statement imports, sync and AI quota still land in the bell on Overview, even with iPhone notifications off. For push notifications, turn them on in iPhone Settings → Cháy Túi → Notifications; pick which kinds you get with the gear on the Notifications screen.
Where do I export my data?
Settings → Data → Export CSV/JSON; PDF and Excel reports by period (Pro and up) are on the Reports tab. Save to Files or share via AirDrop.
I forgot my password?
On the sign-in screen choose “Forgot password?”, enter your email to get a 6-digit code, then set a new password (at least 8 characters with letters and digits). A password is optional: you can always sign in with the 6-digit code sent by email. If you are signed in, change it in Settings → Sign-in & security.

Contact support

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Other contact

Email: chaytuiapp@gmail.com

Pro and Max are purchased in the app through Apple only. Cháy Túi is a spending tracker, not financial advice.