Delete your account and data
How to delete your Cháy Túi account and all your data in the app or through the web form, what gets deleted, what may be kept and how long it takes.
Effective · Version 1.6
- Fastest way: in the app, go to Settings → Account → Delete account and data.
- Deleting your account removes synced data, receipt photos and the AI cache from our servers, plus the app data on that device.
- This version does not send receipt photos or scan data to improve AI, so there is no contributed data to delete separately.
- We acknowledge your request within 2 working days and complete it within 20 days (30 days when third-party processors are involved).
- Deleting your account does not cancel Pro/Max: cancel in iPhone Settings → Apple ID → Subscriptions.
- Can't open the app? Use the form at the bottom of this page; we verify your identity through your account email before deleting anything.
Delete right in the app
This is the fastest and safest way: you are already signed in, so no extra verification is needed.
- Open the Cháy Túi app.
- Go to Settings.
- Tap Account.
- Tap Delete account and data and read the information shown.
- Confirm with your device's Face ID, Touch ID or passcode.
- Done. The app signs out and deletes the data on this device; server data is deleted within the time limits below.
Export your data first
Deletion cannot be undone. If you want to keep your spending history, export it first: Settings → Data → Export (JSON or CSV). The export includes download links for your receipt photos, valid for 1 hour.
Your subscription is not cancelled automatically
Receipts sent to cloud AI
A receipt photo is only sent to cloud AI (Google Gemini API) when you choose cloud scan for that receipt. You can withdraw consent to sending receipts to third-party AI in Settings → Security & privacy; this applies from the next scan. We do not keep those photos to improve AI. Content on Google's side is outside our control (see “What may be kept” and the Privacy Policy).
What gets deleted
- Your sign-in account and profile (email, display name, settings).
- All data synced to our servers: transactions, wallets, budgets, debts, instalments, savings, gold and silver, foreign currency, goals, rules, and split-bill groups you created.
- Receipt and document photos in storage.
- The AI result cache and the link between your account and AI usage data (see what may be kept below).
- The link between your account and your subscription, your device list and device attestation keys.
- Your Fire Keepers club connections and any invite links you created.
- App data on the device where you delete your account. Other signed-in devices will be cleared when they next connect, or you can uninstall the app on them.
What may be kept
- Subscription purchase history kept by Apple and RevenueCat under their accounting, tax and policy obligations. We do not control this retention.
- De-linked AI usage records: counts, tokens, cost and model (no receipt content) kept for cost reconciliation but no longer linked to your account.
- Aggregated statistics (for example total scans in a month) that are no longer linked to you.
- Audit log entries recording that your deletion request was received and carried out, to demonstrate legal compliance. These entries contain no transaction data.
- Data the law requires us to keep, for the legally required period.
- Data that other people recorded on their own devices (for example a split-bill expense with your name in a group they created) is managed by them.
- Logs on Google's side when you used cloud AI (paid Gemini API tier): Google may keep short-term abuse-detection logs for Google's retention period and does not use the content to improve Google's products; managed by Google, outside our control.
- Device backups you created (iCloud, computer) are outside our systems.
Time limits
| Step | Time limit |
|---|---|
| Acknowledging your request | Within 2 working days |
| Completing deletion of your account and data | Within 20 days |
| Completing deletion when third-party processors are involved (for example Google, RevenueCat) | Within 30 days |
| Withdrawing consent for a processing purpose | Within 15 days |
We will email you once deletion is complete. Time limits run from when your request is verified.
Other data requests
You do not have to delete your account. You can also use the form below or email chaytuiapp@gmail.com to:
- Access or get a copy of your data.
- Correct inaccurate data.
- Withdraw consent for a specific purpose, such as sync or cloud AI.
- Restrict or object to processing for a purpose.
Details of your rights and response times are in our Privacy Policy. Need more help? Visit the support page.
Can't open the app? Send a request on the web
If you have uninstalled the app, lost your device or cannot sign in, use the form below. Enter the email linked to your Cháy Túi account (if you signed in with Apple and chose to hide your email, it is an address ending in @privaterelay.appleid.com) and choose the type of request. We will contact that email to verify your identity and only delete or provide data once verified, so nobody else can delete your account.